Hey Silver, i think this is a common mail which they send.. I too received the same above mail (Subjected- Product Question case # [2011-07-10-12:22:51-0]) when i asked them some query..silver9 wrote:Hi Rup,
This is what Sandra wrote to me last week.
Cheers,
N.
Dear Customer,
Pyramyd Air, LTD., ships products internationally, but many countries
have restrictions on our items. It is up to you to know the laws in
your location. Contact your customs service to get the required import
permits for the items you order. If you order an item that is
confiscated by your customs service, Pyramyd Air is not responsible
for the loss nor will it reimburse you for the cost of the impounded
products or their shipment.
To place an order, use our online system at http://www.pyramydair.com.
We will contact you by email to verify that our terms are accepted.
Once you have agreed to our terms, we will give you a final shipping cost and
a total cost for your entire order. Do not make payment until we have given you the
final total.
We can not provide you a shipping cost quote through this email.
Shipping cost is based on weight and destination. Until you place your order
the shipping cost will be determined and we will contact you by email at that point.
There may be additional fees associated with importing and inland
shipping. Shipments will be sent with either FedEx or Schenker. FedEx
shipping service will be door-to-door. Schenker shipping service will
be from our door to a local airport for air-direct service.
If the need arises, our customer service department will assist in any
shipment claims or product returns. When these situations arise please
call us first for assistance.
Thank you,
Sandra
Pyramyd Air Sales Team
Hmm still